Shipping policy

Shipping at Indigo Cherry

Last updated: 21 October 2026

We sell a few different kinds of thing, and they reach you in different ways. Every product page tells you which kind you are buying, and how long that particular item takes.

Digital downloads arrive by email the moment you pay. Nothing is posted.
Prints are made when you order them and posted from within the UK or EU.
Clothing, mugs and dog bowls are printed for you in the UK after you order, and posted from there.
Other items, such as jewellery and keepsakes, come from trusted partner workshops overseas, which is what keeps them affordable, and take considerably longer.

How long each kind takes

What you ordered	Dispatched within	Delivered within	Typical total
Digital download	—	immediately	straight away
Print	2–3 working days	3–5 working days	about a week
Clothing, mugs and dog bowls	3–5 working days	2–4 working days	about a week
Other items from overseas	3–5 working days	10–20 working days	three to four weeks

These are our typical timings, and we keep this table up to date as our suppliers change. Where a product page gives a different estimate for that particular item, the product page is the one that applies.

If you are buying for a baptism, birthday or Christmas, please order well ahead. Email us if you are working to a date and we will tell you honestly whether it is achievable.

Personalised pieces take a day or two longer than the table suggests, because we set your names and dates by hand and check them with you before anything is printed.

If your order has more than one kind of item

They will arrive separately, and that is normal, because each kind is made in a different place. A digital download lands in your inbox at once and the rest follow by post. You are never charged extra for this. If part of your order has arrived and part has not, please check which kind the missing item is before getting in touch.

Where we deliver

We post physical items to addresses across the United Kingdom. Digital downloads are available in the UK and US.

What delivery costs

Delivery is calculated at checkout and shown in full before you pay. There is nothing added afterwards. Digital downloads carry no delivery charge at all.

Tracking your order

You will receive a confirmation email as soon as you order, and a second email with a tracking number once anything physical is on its way.

Tracking on overseas items can be quiet for the first week or so while a parcel is in transit between countries. This is normal and does not mean anything has gone wrong.

Customs and import charges

There is nothing to pay on delivery. The price you see at checkout is the full price.

If your order is late or lost

Occasionally a parcel takes longer than it should, usually around Christmas, or because of weather or carrier delays.

If your order is more than five working days past the delivery window above, email us at indigocherry2025@gmail.com with your order number. A digital download that has not arrived within an hour is worth emailing about straight away.

We will check the tracking and chase the carrier. If a parcel is lost in the post, we will send a free replacement or refund you in full. To make sure we can do this, please let us know within 30 days of the estimated delivery date.

If tracking says delivered but you have not received it

Please check with neighbours, around your property and any safe place, and look at the tracking for a delivery photo or note. If it still has not turned up, email us within 30 days and we will look into it with the carrier. Because the carrier has recorded the parcel as delivered, a free replacement cannot be guaranteed in this case, but we will always do our best to help.

Getting your address right

Please check your delivery address on your confirmation email as soon as it arrives. Most items are made to order within a day or two, so if something is wrong, email us within 24 hours and we will correct it if the order has not yet gone into production.

If a parcel comes back because the address entered at checkout was incorrect or incomplete, or because it was not collected, we will contact you to confirm the right address before sending it again. A second delivery charge applies in this case. Returned parcels are only held for a limited time, so please reply to us promptly.